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Email Web Administration

Welcome to Email Web Administration. Using this tool, you can easily and effectively administer email accounts under your specified domain. At the domain level, you can choose from several options for handling misaddressed mail, and set a catch-all for the domain. At the individual account level, you can view details of the account, administer password information, set automated reply messages, and create aliases for that account.


Email Web Administration Login
Logging-in to Email Web Administration

Forgot Your Password?
Retrieving Your Password

Main Menu
List of Active Accounts
Search

Email Forwarding
Forwarding Address
Forward To Address
Creation Date
Email Admin Password

 Domain Preferences
Handling Misaddressed Mail

Account Preferences
Resetting Your Password
Composing and Activating an Automated Reply Message
Creating Email Account Aliases

Managing Distribution Lists
Creating a Distribution List
Editing a Distribution List
Deleting a Distribution List




Email Web Administration Login

Logging-in to Email Web Administration

To log-in to Email Web Administration, click https://mailadmin.webmaillogin.com. You will then need a valid administrator account and password. Your login profile can use any email address so long as it has administrative permissions assigned to it. You must use the full email address (i.e. name@domainname.com) and its associated password to log-in. Click Login to enter the system.

If you cannot remember your password, click the link provided to access the Forgot Your Password page and request your password. The password will be sent to the alternative email address that you created in the Password Management of WebMail.

or

After three unsuccessful login attempts, you will automatically be brought to the Forgot Your Password page.

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Forgot Your Password?

Retrieving Your Password

Have your password emailed to you by entering your administrative Login account. When you click Send Password, your password will be emailed to the email address specified in the Password Management section of WebMail. If a secondary address was not specified, you can have your password changed/reset by emailing the domain administrator at emailadmin@<DOMAINNAME>.

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Main Menu

List of Active Accounts

All of your active email accounts are listed in this area. A status line displays how many accounts you have in total, along with the number of pages they span over. To view subsequent pages, click the page number itself or navigate by clicking the First Page, Previous Page, Next Page and Last Page links.

Sort your accounts by either clicking the Account Name, Creation Date, or Expiry Date links, or by clicking the column headings. By clicking one of these headings, the list will be displayed in ascending order. If the same heading is clicked again, the list will be displayed in descending order.

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Search

The Search field enables you to search for specific mailboxes and email forwards. The search will use the criteria you have entered to search the mailbox address for a mailbox and the forward address and the forward to address for an email forward.

The search results include a list of all mailboxes and email forwards that match your search criteria, and provide an 'edit' option to make changes to the mailbox or email forward.

If you don't know the complete mailbox address, forward address, or forward-to address, you can use a wildcard entry (i.e. using an '*') to represent the part of the address that you don't know. For example, john*@sampledomain.com or johnsmith@*.com.

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Email Forwarding

All of your email forwards are listed in this area. A status line displays how many forwards you have in total, along with the number of pages they span. To view subsequent pages, click the page number itself or navigate by clicking the First Page, Previous Page, Next Page, and Last Page links.

Sort your forwards by either clicking the Forwarding Address, Forward To Address, or the Creation Date links, or by clicking the column headings. By clicking one of these headings, the list will be displayed in ascending order. If the same heading is clicked again, the list will be displayed in descending order.


Forwarding Address

The forwarding address field contains the email address that email is directed to at your registered domain.
You can edit this field by deleting the existing text and entering the email address that you want to use. The domain component of the email address is not editable.

To save your changes, click the Apply button at the bottom of the page.

A placeholder email forward address may exist. You can change this information.

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Forward To Address

The Forward To Address is the email address to which you want your email messages forwarded.
You can edit this field by deleting the existing text and entering the email address that you want to use. Be sure to enter the correct email address to ensure mail is properly delivered.

To save your changes, click the Apply button at the bottom of the page.

A placeholder forward-to address may exist. You can change this information.

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Creation Date

This is the date that the Email Forward was initially created.

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Email Admin Password

An Email Administrator has the ability to manage mailboxes, email forwards and domain preferences. To do this, they require a password to login to the email administrator.

N/A - Indicates that this email forward does not have a password associated with it. Only email forwards with email administrator privileges have passwords.

Change Password - Indicates that this email forward does have a password associated with it.
To change your password, click the Change Password link. The Change Email Forward Password page opens. When you have changed your password, the Email Forwarding page opens.

Cancel - Clicking this button will cancel any changes you have made and return all fields to the last information saved.

Apply - Clicking this button will save all changes you have made to your email forwards and redisplay the Email Forwards page with the message "Forward(s) were updated successfully" displayed at the top.

OK - Clicking this button will save all changes you have made to your email forwards and return you to your list of mailboxes.
The message Forward(s) were updated successfully is displayed at the top of the page.

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Domain Preferences

Click this link to open the Domain Preferences page for options to handle misaddressed mail.


Handling Misaddressed Mail

You have four options for handling misaddressed email that is being sent to any account under your domain.
  1. Reject with Notification Choose this option to immediately discard the sender's email. The sender will have a message automatically sent to them stating that the delivery of the mail has failed.

  2. Reject without Notification Choose this option to immediately discard the sender's email. The sender will not be notified that the mail delivery has failed.

  3. Reroute without Notification (catch-all) Choose this option to reroute the misaddressed email to another active email account under your domain. You can specify the address of the email account that you wish to have misaddressed mail routed to by typing the address in the field provided. The sender will not be notified that the mail delivery has failed.
Once you have chosen your desired option, click Apply to have the changes take effect.

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Account Preferences

To view the preferences for each account, click directly on the account name to be directed to the Account Preferences page.

Included in the information displayed for the specified email account are Current Features. This is a list of all upgrades that are currently attached to the account such as, IMAP. As well, Available Feature Upgrades lists all of the upgrades that are available. In addition to the above information you can:
  • Reset the password on the email account
  • Compose and activate an automated reply message
  • Set aliases for the email account


Resetting Your Password

To reset the password for the specified email account, type in a password beside New Password, then retype the same password beside Confirm Password.

To have the password change take effect, click Apply.

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Composing and Activating an Automated Reply Message

Automated reply messages are used to automatically send a message to the sender of mail that the intended recipient is currently unavailable.

To compose an automated reply message, type the message in the space provided beside Automated Reply. To activate the message, click On; to deactivate the message click Off. Then, click Apply, to update your information. Auto-Reply activation and message will be the same in the person's WebMail as it is in the EMail administrator.

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Creating Email Account Aliases

You can create email account aliases such as 'sales' or 'customer service' for example, in the spaces provided . Any email addressed to aliases will automatically be routed to the prescribed email account. Aliases cannot have a name of an email account that already exists.

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Managing Distribution Lists

A distribution list is a contact group that is created and maintained by email administrators.   Distribution lists enable anyone to send a message to a group of people, using a single email address.   Email addresses in the distribution list can include any email address; they do not have to be addresses on your domain.   For example, you can create a distribution list to send an email message to all members of a department, e.g. your sales force, or the support team of one of your business partners.


To view your distribution lists: click Distribution Lists.   The Distribution Lists page opens, and displays your distribution lists along with the number of members in each list.

Display Name - The display name is optional, but can be used to identify the list.
Email Address - This is the distribution list's email address, which is used to send messages to all members of the distribution list.
Number of Members - The number of members in each group is also shown.



Creating a Distribution List
  1. From the Distribution Lists page, click the Create Distribution List button.  The New Distribution List page opens.
  2. In the Enter distribution list name field, type the name name for the list.   This will create the email address for the distribution list.   For example, if you type "mainlist", the distribution list's email address will be "mainlist@yourdomain.com".

    To use a display name with your list: Type the list name in the Enter distribution list display name field.   This name is optional and will not be part of the email address, but can be used to identify the distribution list.

  3. In the Members textbox, type the members of the new distribution list, one member per line.   If the member is at the same domain as the distribution list, for example "jsmith@yourdomain.com", you do not need to include the domain, and can simply enter the username portion, e.g. "jsmith".   If the member is at another domain, the domain portion of the email address is required, e.g. "tjones@otherdomain.com".

    To use the domain's mailbox list to add members to the new distribution list: Click the Show Mailboxes button.   The Add Mailboxes to Distribution List page opens.   Click the checkbox beside each of the mailboxes that you want to add to the distribution list.   To select or deselect all mailboxes, click the [+] or [-] button.   When done adding mailboxes, click the Save button.

    Note: The list in the Add Mailboxes to Distribution List page does not include email forward accounts.

  4. When done adding members to the distribution list, click the Save button.

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Editing a Distribution List
  1. From the Manage Distribution Lists page, click the display name of distribution list that you want to edit.   If you did not provide a display name when you created the distribution list, click the No name entered text beside the list's email address.   The Edit Distribution List page opens.
  2. Use the fields to change the distribution list's email address and display name.

    Note:
    • If you change the distribution list's email address, a new list is created.   In order to remove the list with the old email address, you will have to delete the old list.
    • Once a display name has been saved, it cannot be removed (i.e. left blank); it can only be replaced.   If left blank, the old display name will be shown.

  3. To add or remove members, enter or delete usernames / email addresses in the Members textbox. Members must be listed one per line, and if adding members, include the member's full email address if they are on a different domain, or enter just the username if they are on the same domain as the distribution list.
  4. When done updating the list, click the Save button.

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Deleting a Distribution List

Note: This will permanently delete the distribution list; you will not be able to retrieve it.

  1. From the Distribution Lists page, click the checkbox beside the distribution list(s) that you want to delete.
  2. Click the Delete Distribution List button.
  3. From the Delete Confirmation page, click the Delete button to complete the distribution list deletion.

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