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Unread message

Read message

Forwarded/redirected message

Replied-to message

Flagged message

Unflagged message

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1. Locate the message(s) that you want to move or copy, then click the checkbox beside that message. Or, to select all messages, click the All button, located beside the Status column.
2. From the Select Mail Folder drop-down list, choose the folder to which you want to copy/move the message.
3. Click the Copy to or Move to button. The message is copied/moved to the folder specified.

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Forwarding a message

1. In your Inbox or message folder, click the checkbox beside the message(s) that you want to forward.  Or to forward all messages on that page, click the All button, located beside the Status column.
2. In the textbox beside the Forward to button, type the recipient's full email address.  To forward the message(s) to several people, type their email addresses, separating each with a comma.
3. Click the Forward Message button.  The message is sent to that recipient.

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Redirecting a message
Redirecting allows you to forward a message to other recipients on behalf of the original sender. The Reply-To address in a redirected message contains the address of the original sender.

1. In your Inbox or message folder, click the checkbox beside the message(s) that you want to redirect.  Or to redirect all messages on that page, click the All button, located beside the Status column.
2. In the textbox beside the Forward to button, type the recipient's full email address.  To redirect the message(s) to several people, type their email addresses, separating each with a comma.
3. Click the Redirect to button.  The message is sent to that recipient.

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1. In your Inbox or message folder, click the checkbox beside the message(s) that you want to delete. Or to select all messages on that page, click the All button, located beside the Status column.
2. Click the Delete button.

1. In your Inbox or message folder, click the checkbox beside the message(s) that you want to delete. Or to select all messages on that page, click the All button, located beside the Status column.
2. Click the Delete button.   The message icon changes to , indicating that the message is marked for deletion.
3. To undelete the marked message, click the checkbox beside it, then click the Undelete button.
4. To permanently delete the marked message, click the Purge Deleted button.
   Note: Once you click Purge Deleted, messages are permanently deleted and cannot be retrieved as they will not be moved to the Trash Can folder.

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1. Click Options, located in the top-right of the page, then click the General Settings link.
2. Scroll down to the Mail Folder & Address Book View section.
3. Using the drop-down list, choose the number of messages/contacts that you want shown per page.
4. Click the Save button.

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1. From your Inbox, click Message, located at the top-left of the page.
2. Type the recipient's email address in the To, CC, or Bcc fields.
   
   To choose recipients from an address book:
   

   a. The default address book is automatically displayed for you. To use a different address book, choose it from the drop-down list, located in the top-left of the page, then click the Display button.  Contacts stored in that address book are listed.  

   b. Optionally, to search the list for a specific name, type that name in the Filter field, then press ENTER. Contacts with that name are listed.  

   c. Select the recipient from the list, or to select multiple recipients, hold the CTRL key and select each recipient.  

   d. Click the To, Cc, or Bcc button.

   e. Scroll down the page to complete your message.

   
   
3. Type your message.
   
   To assign a priority to the message: choose an option from the Priority drop-down list (i.e. High, Normal, or Low).
   The message priority will not be displayed in your WebMail, however other email clients will generally display the message priority.
   
   To save a copy of the message in your Sent Items folder: click the Save in Sent Items checkbox .
   
   To include HTML in your message: click the Send as HTML checkbox . This option allows you to format your message using HTML.
   Unfortunately, there is no HTML editor or preview feature offered as part of WebMail, so you will need to perform these tasks outside of WebMail if required.
   
   
4. To send the message, click the Send button.  Or, to save the message as a draft to send later, click the Save in Drafts button.
   

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1. Click Options, located in the top-right of the page, then click the Compose Settings link.
2. In the Message Width section, use the drop-down list to change the width used to display messages.
3. Click the Update button.

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Adding attachments to a message
Up to four attachments can be added to one message.

1. When composing a message, scroll down to the Browse to Add Attachments area in the Create Message page.
2. Click one of the Browse buttons.
3. Locate and select the file that you want to attach, then in the File Upload dialog box, click the Open button. The file is added to your message.
4. Repeat to add more attachments.

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Saving a message as a draft
When you create a new message, you can save it as a draft to complete and send later.

1. Create a new message. See Composing a message.
2. When you're finished working on the message, click the Save in Drafts button. The message is stored in your Drafts folder.

1. In the Folders column, located in the top right side of the page, click Drafts.
2. Locate the message in the list, and click the link in the To column to open that message.
   Note: If you added a recipient before saving the message, that recipient's email address will be in the To column. If you did not include a recipient, click the link in the Date Received column.
3. Click the Edit Draft link to edit the message.
4. Make any changes to the message, then click either the Save in Drafts or Send button.

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Checking spelling
From the Create Message page, click the Check Spelling button. The page reloads, identifying possible spelling errors in red text.

To replace the misspelled word: choose a spelling from the drop-down list, then click the Change to button.

To ignore the suggested new spelling: click the Ignore button.

Continue to replace words as necessary. When complete, Spelling checked appears below the message composition area.

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1. Click Options, located in the top-right of the page. The WebMail Options page opens.
2. Click Compose Settings.
3. Type your signature content in the Signature box.
4. Click the Update button to apply the new information. The signature will automatically be added to the bottom of all of your outgoing messages.

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1. Click Options, located in the top-right of the page. The WebMail Options page opens.
2. Click Compose Settings.
3. In the From Address field, change your name and email address using this format:

   "John Smith" <jsmith@domain.com>

4. Click the Update button to apply the new information.

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1. To view your address books, click the Folders link, located in the top-right of the page.
2. Your address books are listed in the Address Book section. The number of contacts in each address book, and the address book sizes, are also shown.
3. To view the contents of an address book, click that address book's name.

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1. Click the Folders link, located in the top-right of the page, to view your folders and address books.
2. From the Create drop-down list, choose Address Book.
3. Type the name for your new address book in the Name field, then click the Create button. The new address book is added to your list of address books.

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1. Click the Folders link, located in the top-right of the page, to view your folders and address books.
2. In the Address Book section, click the name of the address book that you want to rename or delete.
3. Click the Settings link. The Manage page for that address book opens.
   
   To rename the address book: type the new name in the Rename Address Book field, then click the Rename Address Book button.
   
   To delete the address book: click the Delete Address Book button.   Contacts stored in that address book will be deleted according to your trash management preferences.  See Trash management preferences.

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1. Click the Options link, located in the top-right of the page.
2. In the WebMail Options page, click the Contact Settings link.
3. From the Default Address Book for Composing Messages drop-down list, choose an address book.
   
4. Click the Update button.
5. To activate this change, log-out of WebMail, then log-in again.

1. Click the Options link, located in the top-right of the page.
2. In the WebMail Options page, click the Contact Settings link.
3. From the Default Address Books for Importing Contacts drop-down list, chooses an address book.
   
4. Click the Update button.
5. To activate this change, log-out of WebMail, then log-in again.

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1. Click the Folders link, located in the top-right of the page.
2. In the Address Book section, click the address book to which you want to add a contact.
3. In the Address Book page, click Contact in the Create list, located in the top-left of the page.
4. Enter the information for that contact. When done, click the Save Contact button, or to add another contact to that same address book, click the Save And Open New button.

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1. Open the message from the person whose contact information you want to add to your address book.
2. In the View Message page, click the Add to Contacts button. That email address is added to your default address book.  To set your default address book, see Choosing the address book for adding contacts.

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1. Click the Folders link, located in the top-right of the page.
2. In the Address Book section, click the address book to which you want to add a contact group.
3. In the Address Book page, click Group in the Create list, located in the top-left of the page.
4. Type a name for the group in the Group Name field.
5. Add contacts to the group:
   
   To add existing contacts to this new group:
   

   a. Choose an address book from the Display drop-down list, then click the Display button.  Contacts stored in that address book are listed.  

   b. Optionally, to search the list for a specific name, type that name in the Display names containing field, then press ENTER. Contacts with that name are listed.  

   c. Select the contact from the list, or to select multiple contacts, hold the CTRL key and select each contact.  

   d. Click the Add to Group button.

   
   To add a new contact to this group: type the contact's email address in the field beside Add To Group, then click the Add To Group button.  To include a display name as well as an email address for that contact, use this format to enter the contacts name:

   Joe Smith <jsmith@domain.com>

   Repeat for each contact that you want to add.
   
   
6. When done, click the Save or the Save and Open New button.

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1. Open the address book containing the contact(s) that you want to delete.
2. Click the checkbox beside the contact(s) that you want to delete.  Or to select all contacts on that page, click the All button located beside the Status column.
3. Click the Delete button.

1. In your address book, click the checkbox beside the contact(s) that you want to delete. Or to select all contacts, click the All button, located beside the Status column.
2. Click the Delete button.  A icon is added to the contact, indicating that the contact is marked for deletion.
3. To undelete the marked contact, click the checkbox beside it, then click the Undelete button.
4. To permanently delete the marked contact, click the Purge Deleted button.
   Note: Once you click Purge Deleted, contacts are permanently deleted and cannot be retrieved as they will not be moved to the Trash Can folder.

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1. Click the Folders link, located in the top-right of the page.
2. In the Address Book section, click the address book containing the contact that you want to forward.
3. Click the contact's name, in the Name column, to open the Contact Details page for that contact.
4. In the field beside the Redirect to button, type the email address of the recipient to whom you want to send the contact, then click the Redirect to button. A message is sent to the recipient with the vCard as an attached .vcf file.

1. In your Inbox, click the checkmark beside the message containing the contact.
2. From the Select Mail Folder drop-down list, choose the address book to which you want to add the contact.
3. Click the Copy to or Move to button. That contact can now be viewed in that address book.

1. Click the Folders link, located in the top-right of the page.
2. In the Address Books section, click the address book to which you want to import the contact. That address book opens.
3. Click the Settings link. The Manage page for that address book opens.
4. Scroll down to the Import vCard section, then click the Browse button. Locate and select the vCard file that you want to import, then click the Open button. The vCard file has a .vcf extension.
5. Click the Import vCard Data button. That contact is added to the specified address book.

1. Click the Folders link, located in the top-right of the page.
2. In the Address Books section, click the address book to which you want to export the contact. That address book opens.
3. Click the Settings link. The Manage page for that address book opens.
4. Scroll down to the Export vCard section, then select the vCard data format you want to export to. The contacts in this address book folder will be exported to a single vCard file. Please follow your email client instructions for importing the contacts into your email client.

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You can have several calendar-type folders in your mailbox, but only one of those folders is assigned the role of the default calendar folder. When you accept an event invitation, the event information is stored in the default calendar folder. If you have opened the Create Event page using a link on an event view page, the newly created event is stored in that calendar folder. Otherwise the newly created event is stored in your default event folder.

1. After creating a new calendar folder, click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click Calendar and Tasks Settings. The Calendar And Tasks Settings page opens.
3. From the Default Calendar Folder drop-down list, choose the folder that you would like to use as your default calendar folder.
4. Click the Save button.

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All of the actions that can be taken on an event, including searching, filtering, forwarding, copy/move, marking as read/unread, flag/unflag, and deleting, are done is the same way as they are for email messages. See Your Inbox and Managing Messages for more information.

For information on deleting all calendar events and renaming, deleting, and sharing your calendar folder(s), see Managing and Sharing Folders.

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An event may include items such as appointments, meetings, social functions, activities, or any other item you would like to place in your calendar. Event is a generic term used to describe all of these items. The event feature allows you to create a personal event or to inform or invite people to your event.

As soon as you create or accept your first event, the Calendar folder is created in your folders list.

1. From the Create list, located in the top-left of the page, click Event. The Create Event page opens.
   Note: None of the fields, drop-down lists, or checkboxes in the Create Event page are required.
2. Optionally, you can invite people to the event.
   
   To use an address book to invite people to your event: choose the address book from the drop-down list beside the Display button, located in the top-left of the page, then click the Display button. The page reloads and lists the contacts stored in that address book. Select a contact from the list, then click the Req'd (required attendees), Opt (optional attendees), or Inf (people you want to inform about the event, but who do not need to attend) button to add that contact to the event's invitees.
   
   To type each invitee's email addresses: enter it the Required, Optional, or Inform field, separating each with a comma.
   
   
3. Enter the event's subject and location in the Subject and Location fields. The subject will be used as the event's title in your calendar, and the location indicates where the event is to take place.
4. Enter the start date and time of the event by selecting them from the Starts drop-down lists.
   
   If the start date that you require is not shown: from the drop-down list, choose ..., then click the Expand button. The drop-down list is replaced by fields in which you can enter the desired date information. For example, for the date of February 22, 2005, the first entry field is for the day (e.g., 22); the second entry field is for the month (e.g., 02); and the third entry field is for the year (e.g., 05).
   
   
5. Choose an option from the Duration drop-down list to indicate the length of the event. If the event will last all day, click the All-day Event checkbox.
6. Enter additional details for the event if applicable.
   
   To specify your availability status during this event: select an option from the Your Status drop-down list. This will be your status that is displayed to people with whom you have shared your calendar.
   
   To indicate that the event is private: click the Private Event checkbox. This will hide the event from other users with whom you have shared your calendar.
   
   To make this a recurring event: specify how often it will occur by choosing the desired recurrence option from the drop-down list, then click the Recurrence button. The page refreshes, and you can add additional details regarding when the event will occur. For example, a daily recurrence can be set to happen every three days, or a weekly recurrence can be set to happen every Wednesday.
   
   

   The following recurrence options are available:

   - Every day or every nth day. Use the Daily frequency.

   - Every week or every nth week, on specified weekdays. Use the Weekly frequency.

   - Every month or every nth month, on the specified day of month. Use the Monthly by Day frequency.

   - Every month or every nth month, on the specified week and weekdays of month. Use the Monthly by WeekDay frequency.

   - Every year or every nth year, on the specified day of year. Use the Yearly by Day frequency.

   - Every year, on the specified weekdays of specified week. Use the Yearly by WeekDay frequency.

   
   To remove an event recurrence: Once you indicate that the event is a recurring one, a Remove Recurrence button appears. Click this button to make your event a once-only event.
   
   To change the priority level: choose an option from the Priority drop-down list.
   
   To send requests to the event's invitees: click the Send Requests checkbox.
   
   
7. Enter your description of the event in the text area. To check for spelling errors, click the Check Spelling button.
   
   To add attachments to your event: provide the full path to the file or click the Browse button to search for it.
   
   
8. When done entering event information, and to send or save the event, click the Save button. The event is saved in your default calendar folder or the calendar folder from which you started to create the event. If there are people assigned to the event and you have chosen to send invitations, an email message will be delivered to the invitees.

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Invitations to events appear in your Inbox as a message. Invitees can respond using virtually any email interface (e.g., Outlook) to accept, decline, or tentatively accept.

1. From your Inbox, open the message containing the event invitation. The message opens, displaying event details.
2. To send a message along with your response, enter your comments in the textbox below the Accept button.
3. Click the Accept, Decline, or Tentative button, according to your response to the invitation.

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Events, like email messages, contacts, notes, and tasks, are organized in folders. If you have not created any of your own calendar folders, your events will be stored in the default Calendar folder automatically. By default, calendar folders display events in a calendar.

To view a list of events
Calendar folders display a list of the events saved in that folder. Click a calendar folder in the folders list, e.g. Calendar, to view events. Alternatively, click the Folders link in the top-right of the page, then choose the folder that you want to view from the Calendars section.

Calendar folder views

Calendar view

By default, events are shown in a calendar, organized by start date. The table uses different colors for working and non-working hours and days, and it shows scheduled events.

The "All-Day" events are displayed at the beginning of the day row or column.

If you have two conflicting events in your calendar, their table cells are highlighted in red. The [X] link can be used to open the conflicting event.

Note: Two events can be displayed as conflicting when their time slices do not intersect, but the calendar view cannot show them as separate events. For example, if Event A takes place from 8:00 till 9:00 and Event B takes place from 9:00 till 10:00, and the calendar "time slice" is 2 hours, both events end up in the same calendar table cell, so that cell (8:00-10:00) is shown highlighted, with only Event A displayed and the [X] link opening the Event B.

Changing the date range and number of events shown

Use the navigation buttons to change how many events are displayed or to change the date range displayed. When you scroll over the navigation buttons, text is provided to describe each button's behavior.

Hour navigation buttons control the display of the hours in each day:

Show earlier block of hours

Zoom in (increase number of hours shown)

Zoom out (reduce number of hours shown)

Show fewer hours in the day

Show more hours in the day

Show later block of hours

Date navigation buttons control the display of days:

Scroll backward through days

Show fewer days

Show more days

Scroll forward through days

To change the layout of your calendar's information: click the button. This will switch the axis for the day and time information.

To move directly to another set of days: use the full-month calendar at the bottom of the page. Click the appropriate date link to move to another date within the same month, and use the and buttons to change the month or year.

List view

List view displays events similarly to how messages are displayed in the Inbox. List view displays all events, and is useful if you cannot find the event that you're looking for using the calendar view. This view shows only limited information about an event. To switch to list view from calendar view, click the View as List link. To switch back to viewing your events in the calendar view, select the calendar folder.

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Events can be updated by the organizer, but not by any of the attendees. However, if attendees have accepted or tentatively accepted an event invitation, they are able to decline it later, or change their acceptance to/from tentative. When an attendee changes their attendance, a message is sent to the organizer. When the organizer updates the event, a message is sent to attendees. Each attendee or organizer must accept the update in order for the change to be reflected in their calendar.

Changing your attendance to an event
Once you have accepted an event invitation, you can change your attendance from your calendar folder.

1. Open the folder containing the event that you want to update, e.g. Calendar.
2. Click the event to open it. The event is displayed.
3. Click the Accept, Decline, or Tentative button to send your attendance change to the event organizer.

1. Open the folder containing the event that you want to update, e.g. Calendar.
2. Click the event to open it. The event is displayed.
3. Click the Edit Event link, located in the top-right of the page. The Create Event page opens, allowing you to edit the event, including its attendees, date, time, priority, etc.
4. Make changes to the message as required. See Creating an event for more information.
5. When done updating the event, click the Save button.

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Event organizers can cancel events and remove attendees from an event. Event attendees receive an event cancellation message when the event is cancelled or when they have been removed from an event. Attendees can use this message to remove the event from their calendar.

1. As the organizer, open the folder containing the event that you want to cancel, e.g. Calendar.
2. Click the event to open it.
3. Click the Remove Event from Calendar button. A message is sent to the attendees indicating that the event has been cancelled.
   
   

1. Open the calendar folder containing the event, e.g. Calendar.
2. Click the event to open it.
3. Click Edit Event, located in the top-right of the page. The Create Event page opens.
4. Delete the invitee(s) from the Required, Optional, or Inform field.
5. When done removing invitees, click the Save button. A message is sent to the removed invitees indicating that the event has been cancelled.
   
   

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Event display options determine the default display for number of days and blocks of time in your calendar. These options also enable you to specify when your default workday and default workweek start and end. The display can be changed at any time by using the date and time navigation buttons shown when viewing the calendar.

1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click Calendar and Tasks Settings. The Calendar And Tasks Settings page opens.
3. Choose options from the Calendar Settings, Event Composing, and Compose Time Step sections.
   
   

   Default Calendar Folder - allows you to change the name of your default Calendar folder.

   Days to Display - controls how many days are displayed in the calendar (e.g. seven days at a time).

   Time to Display - specifies the number of hours that are displayed at a time (e.g. nine hours).

   Time Slice - indicates how each day's time is divided (e.g. 30-minute sections).

   Day by Day - changes the axis of your calendar (i.e. the default is to have the days of the week listed down the left side of the calendar, with the times running across the top. If you change this setting to NO, the times will be listed down the left, with the days appearing across the top.

   Workday Settings - the following fields allow you to modify the calendar to represent your specific work patterns (e.g. 8 a.m. to 6 p.m. Tuesday to Friday).
   - Workday Starts: time of day you start working
   - Workday Ends: time of day you finish working
   - Work Week Starts: the first day of your work week
   - Workdays in the Week: the number of days you work per week
   - Workdays: specifies the exact days on which you work
   

   Event Composing > Free/Busy Days to Publish - controls the number of days that are included in your Free/Busy Information, which is generated based on your calendar entries.

   Compose Time Step - allows you to control the increments of time that are listed in the start-time drop-down list when you are creating an event (e.g. selecting 2 hours will cause the times in the start-time drop-down list to appear in 2-hour intervals).

4. When done customizing your calendar display, click the Save button.

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1. Click the Folders link, located in the top-right of the page.
2. In the Calendars section, click the calendar folder to which you want to import calendar information. That folder opens.
3. Click the Settings link. The Folder Preferences page for that calendar folder opens.
4. Scroll down to the Import Calendar section, then click the Browse button.
5. Locate and select the vCalendar or iCalendar file that you want to import, then click the Open button. The vCalendar file has a .vcs extension; iCalendar files have an .ics extension.
6. Click the Import Calendar Data button. That event is added to the specified folder. If there is an error in the text file format, an error message opens indicating the text line that caused the problem, and no data is imported (even if some iCalendar data elements were parsed without errors).

1. Click the Folders link, located in the top-right of the page.
2. In the Calendars section, click the calendar folder that you want to export. That folder opens.
3. Click the Settings link. The Folder Preferences page for that calendar opens.
4. Scroll down to the Export Calendar section, then click the Export Calendar Data link. The events in this folder will be exported to a single iCalendar file. Follow your calendar client's instructions for importing the events.

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1. Open the event that you want to forward, then click the Forward link, located in the top-right of the page. The Forward page opens.
2. Enter the recipient's email address in the To field, and edit any of the remaining options as necessary.
3. Click the Send button.

1. In your Inbox, open the message containing the event. The View Message page opens, displaying the event details.
2. Click the Accept, Decline, or Tentative button, according to your response to the invitation. Your response is sent to the event sender and appears as a message in their Inbox.

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For more information about creating additional calendar folders, see Creating a new folder.

1. After creating a new task folder, click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click Calendar and Tasks Settings. The Calendar And Tasks Settings page opens.
3. Scroll down to the Task Settings section.
4. From the Default Tasks Folder drop-down list, choose the folder that you would like to use as your default tasks folder.
5. Click the Save button.

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For information on deleting all tasks and renaming, deleting, and sharing your tasks folders, see Managing and Sharing Folders.

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1. From the Create list, located in the top-left of the page, click Task. The Create Task page opens.
   Note: None of the fields, drop-down lists, or checkboxes in the Create Task page are required.
2. Optionally, assign the task to another person.
   
   

   To use an address book to assign people to the task: choose the address book from the drop-down list beside the Display button, located in the top-left of the page, then click the Display button. The page reloads and lists the contacts stored in that address book. Select a contact or multiple contacts from the list, then click the Assign to button.

   To type each assignee's email addresses: enter it in the Assign to field.

   When you save the task, it will appear in the assignee's mailbox as a new message. If you do not want to send a task assignment request, clear the Send Requests checkbox. If the task is a personal task, i.e. you don't want to assign it to someone else, leave the Assign to field blank. If you don't want to send a task assignment request, clear the Send Requests checkbox.
   If the task is a personal task, i.e. you don't want to assign it to someone else, leave the Assign to field blank.

   
   
3. Enter the subject of the task in the Subject field.
   
4. Select the dates and times from the Starts, Due, and time drop-down lists to specify when the task starts and when it is due.
   
   

   If the start date that you require is not shown: from the drop-down list, choose ..., then click the Expand button. The drop-down list is replaced by fields in which you can type the date the task must start.

   If the due date that you require is not shown: from the drop-down list, choose <==< for a past date, or >==> for a future date. The list refreshes and displays the new set of dates. If the date you require is still not shown in the drop-down list, continue to use the <==< or >==> options until the required date is displayed.
   
   

5. Enter additional details for the task if applicable.
   
   

   To specify the task priority: choose High, Normal, or Low from the Priority drop-down list.

   To specify the completion status of the task: choose a percentage from the Complete drop-down list. If you set the complete status to 100%, the task is marked as completed.

   To indicate that the task is private: click the Private Task checkbox. This will hide the task from other users who have access to your tasks folder.

   
   
6. Enter any other details for the task in the Details textbox.
   
   

   To check your text for spelling errors: click the Check Spelling button.

   To add attachments to your task: use the fields at the bottom of the page. See Adding attachments to a message for more information.

   To undo a change while you are creating the task: click Cancel, located in the top-right corner of the Create Task page. This will undo the last action, e.g. remove text just entered. Unless the last action was to open the Create Task page, clicking Cancel will not cancel the task.

   
   
7. When done entering task information, and to assign or save the task, click the Save button. The task is saved in your default task folder or the task folder from which you started to create the task. If there are people assigned to the task and you have chosen to send requests, an email message is sent to the assignees.

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1. From your Inbox, open the message containing the task request. The message opens, displaying task details.
2. To send a text message along with your response, enter your comments in the textbox below the Accept button.
3. Click the Accept, Decline, or Tentative button, according to your response to the task request.

If you click the Accept or Tentative button, a positive reply is sent back to the task organizer, and the task is copied into your default tasks folder.

If you click the Decline button, a negative reply is sent back to the tasks organizer, and the task is not stored in your default tasks folder.

If you click any of the Accept/Tentative/Decline buttons, the original task assignment message is deleted.

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Calendar view

By default, tasks are shown in calendar format, organized by start date. The calendar uses different colors for high-priority (i.e., red), regular (i.e., white), and completed (i.e., gray) tasks. For example:

Changing the date range and number of tasks shown

Use the navigation buttons to change how many tasks are displayed or to change the date range displayed. When you scroll over the navigation buttons, text is provided to describe each button's behavior.

Horizontal navigation buttons control the date range display.

Show earlier date range

Show fewer days in calendar

Show more days in calendar

Show later date range

Vertical navigation buttons control the display of tasks.

Show previous task list

Show fewer tasks

Show more tasks

Show next task list

To show/hide completed tasks: click the Show Completed or Hide Completed link, located below the calendar.

List view

List view displays tasks similarly to how messages are displayed in the Inbox. List view displays all tasks, and is useful if you cannot find the tasks that you're looking for using the calendar view. This view shows only limited information about a task. To switch to list view from calendar view, click the View as List link. To switch back to viewing your events in the calendar view, click the calendar folder.

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1. Open the folder containing the task that you want to update, e.g. Tasks.
2. Click the task to open it.
3. To update the task completion status, set the new completion percentage and click the Update Status button. Your copy of the assigned task is updated and if you have set the completion percentage to 100%, a "completed" response is sent, otherwise an "in-progress" response is sent.
4. To provide an update in the form of a note or to update your acceptance status, enter the update in the textbox below the Accept, Tentative, and Decline buttons. Click the Accept or Tentative button to send a positive response to the Task organizer.
5. To decline a task that you have already acknowledged, open the task in your tasks folder, and click the Decline button. A negative response is sent to the task organizer and the task is removed from your tasks folder.

1. Open the task folder containing the task that you want to update, e.g. Tasks.
2. Click the task to open it. The task is displayed.
3. Click the Edit Task link, located in the top-left of the page. The Create Task page opens, allowing you to edit the task, including its status.
4. To update the percentage complete, choose the new percentage complete from the %complete drop-down list.
5. Make any other changes to the task as required. See Creating and assigning a task for more information.
6. When done updating the task, click the Save button. If you assigned the task, and the Send Requests checkbox was enabled, a message is sent to the assignee(s), indicating the task changes.
   
   Assignee receives update from task organizer
   When a task organizer updates a task that they assigned to you, you receive a message in your Inbox indicating the change.
   To update the task in your task list with the organizer's change, open the message and click the Accept button.

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1. Open the task folder containing the task that you want to cancel, e.g. Tasks.
2. Click the task to open it.
3. Click the Cancel Task button. A message is sent to the assignees indicating that the task has been cancelled.
   
   Assignee receives task cancellation message
   When an organizer cancels a task, you receive a message in your Inbox indicating that the task has been cancelled.
   To remove the task from your task list, open the message and click the Cancel Task button.

1. To cancel a task, open the folder containing the task, e.g. Tasks.
2. Click the task to open it.
3. Click Edit Task, located in the top-right of the page. The Create Task page opens.
4. From the Assign to field, delete the assignee(s) that you want to remove.
5. When done removing assignees, click the Save button. A message is sent to the removed assignees indicating that the task has been cancelled.
   
   Removed assignee receives task cancellation message
   When an organizer removes you from a task, you receive a message in your Inbox indicating that the task has been cancelled.
   To remove the task from your task list, open the message and click the Cancel Task button.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click Calendar and Tasks Settings. The Calendar And Tasks Settings page opens.
3. Scroll down to the Task Settings section.
4. Choose options from the Days to Display, Tasks to Display, and Show Completed Tasks drop-down lists.
5. Click the Save button.

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1. Click the Folders link, located in the top-right of the page.
2. In the Tasks section, click the task folder to which you want to import the task. That folder opens.
3. Click the Settings link. The Folder Preferences page for that task folder opens.
4. Scroll down to the Import Tasks section, then click the Browse button. Locate and select the vCalendar or iCalendar formatted file that you want to import, then click the Open button. vCalendar files have a .vcs extension and iCalendar files have an .ics extension.
5. Click the Import Tasks Data button. That task is added to the specified folder. If there is an error in text file format, an error message opens indicating the text line that caused the problem, and no data is imported (even if some iCalendar data elements were parsed without errors).

1. Click the Folders link, located in the top-right of the page.
2. In the Tasks section, click the task folder to which you want to export the task. That folder opens.
3. Click the Settings link. The Folder Preferences page for that task folder opens.
4. Scroll down to the Export Tasks section, then click the Export Tasks Data link. The tasks in this folder will be exported to a single iCalendar file. Follow your calendar client's instructions for importing the tasks.

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1. Open the task that you want to forward, then click the Forward link, located in the top-right of the page. The Forward page opens.
2. Enter the recipient's email address in the To field, and edit any of the remaining options as necessary.
3. Click the Send button.

1. In your Inbox, open the message containing the task. The View Message page opens, displaying the task details.
2. Click the Accept, Decline, or Tentative button, according to your response to the task request. Your response is sent to the task sender and appears as a message in their Inbox.

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For more information about creating additional notes folders, see Creating a new folder.

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1. To create a note, click the Notes link in the top-left of the page. The Create Note page opens.
2. Enter your subject and note text. To check your text for spelling errors, click the Check Spelling button.
3. Use the fields at the bottom of the page to add attachments to your note. See Adding attachments to a message for more information.
4. When done entering note details, click the Save button. If you do not want to save your note, click the Cancel link. The note is saved or cancelled, and the previous page opens.

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1. Open the note that you want to edit. The Note Details page opens.
2. Click the Edit Note link at the top of the page. The Create Note page opens, and the note's details are displayed.
3. Make any changes to the note, then click the Save button. See Creating a note for more information.

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Notes are organized in folders; to see a note list, open the folder containing those notes (e.g. Notes). The Notes page opens and your notes are displayed with the following information:

Status - whether the note is read or unread, flagged or unflagged.

Subject - the title of the note.

Sent - the date the note was created.

From the list of notes, there are several actions available:

To open a note: click the note's link in the Subject column. The Note Details page opens, and all of the note's information is displayed.

To mark a note as read or unread: click the note's checkbox , on the left side of the page, then click or to change the note's status to read or unread.

To flag or unflag a note: click the note's checkbox , then click or to change the note's status to flagged or unflagged.

To search or filter notes: enter your parameter in the field beside the Search All or Filter by Subject/From button, then click the respective button. The Notes page refreshes, and lists only the notes that match your parameter.
To return to your full list of notes, clear the field and click the button again.

To rename a note: click the note's link in the Subject column. The Note Details page opens. Click the Edit Note link, located at the top-right of the page. The Create Note page opens, and the note's details are displayed. Make any changes to the subject, then click the Save button.

To delete notes: click the checkbox beside the note(s) that you want to delete, then click the Delete button at the bottom of the list. The Notes page refreshes, and the specified notes are deleted.

To rename or delete a notes folder: click the Settings link at the bottom of the page. The Folder Preferences page opens. Use the Rename Folder or Delete Folder section to make your change. For more information, see Managing and Sharing Folders.

To view all of a note's details, open the note by clicking its link in the notes folder where it is saved. The Note Details page opens, and the note's text and status are displayed, along with the following information:

From - the name and email address of the user who created the note.

Senddate - the date the note was created.

Subject - the title of the note.

From the Note Details page, you can edit, forward, move, or copy the note, or change the note's status as you would an email message. See Composing Messages for more information.

To browse the rest of your notes from the Note Details page: use the Next Unread, Previous, and Next links. To return to your list of notes, click the Back to Notes link at the bottom of the page.

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1. To move a note to another folder, or to create a copy of a note in another folder, open the note.
2. Identify the destination folder by selecting it from the drop-down list at the top of the page.
3. Click the Copy to or Move to button. The Notes page reloads with an updated list of your notes.

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1. Open the folder containing the note(s) that you want to delete.
2. Click the checkbox beside the note(s) to be deleted.
3. Click the Delete button, located at the top and bottom of the list. The Notes page reloads with an updated list of your notes.

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Inbox - All incoming email is routed to this folder unless otherwise re-directed by user-defined mail rules.

Calendar - By default, events are automatically stored in the Calendar folder, but you can create your own calendar-type folders. See Calendar and Events for more information.

Contacts - By default, contacts are automatically stored in the Contacts folder, but you can create your own contacts-type folders. See Address Books for more information.

Tasks - By default, tasks are automatically stored in the Tasks folder, but you can create your own tasks-type folders. See Tasks for more information.

Notes - By default, notes are automatically stored in the Notes folder, but you can create your own notes-type folders. See Notes for more information.

Drafts - Messages that have been composed, but not yet sent, are stored in this folder. This folder is not created until you create a draft. Once the message has been sent, it will be moved to the Sent Items folder.

Sent Items - When composing a message, if the Save copy in Sent Items Folder checkbox is checked, that message will be copied to Sent Items folder. The Sent Items folder is not created until you send a message.

Trash Can - This folder holds any deleted email, and is not created until you delete a message. Items will be deleted from your Trash Can based on your trash management preferences. By default, messages in the Trash Can folder will be deleted when you log-out of WebMail after 92 days. See Trash management preferences.
To empty this folder: click Empty, beside Trash Can in the folder list. All items in the Trash Can are permanently deleted.

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1. Click the Folders link, located in the top-right of the page.
2. From the Create drop-down list, choose the type of folder that you want to create, e.g. Mail Folder, Address Book, etc.
3. In the Name field, type the name of your new folder, then click the Create button. Your new folder is added to the folder list.

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1. Click the Folders link, located in the top-right of the page, to view your folder list.
2. Click the name of the folder that you want to delete or rename. The page for that folder opens.
3. Click the Settings link. The Manage page for that folder opens.
   
   

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1. Open the folder that you want to share, then click the Settings link. The Folder Preferences page for that folder opens.
2. Scroll down to the Mail Folder Sharing Permissions section.
   
   To grant access to a user under the same domain: type their username (e.g. johnsmith) in the textbox.
   
   To grant access to a user that is not under the same domain: type their full email address (e.g. johnsmith@sampledomain.com in the textbox. The user must be using the same email system.
   
   To allow everyone on the same domain access to that folder: type 'anyone' in the textbox.
   
   
3. Click the checkboxes to assign access rights to that user.  Make sure that you click the List Mail Folder and Read/Write checkboxes ; otherwise, users won't be able to see that address book even if they have been granted access to it.
   
   

   List Address Folder - This option adds that folder to the user's folder list.

   Read/Write - This option allows the user to open the folder and view and change the items stored in that folder.

   Change Status - This option allows the user to change item status from read to unread, and vice versa.

   Insert Message/Event/Contact/Task - This option allows the user to append an item to that mail folder.

   Flag Message/Event/Contact/Task - This option allows the user to apply flags to the items stored in that mail folder.

   Delete Message/Event/Contact/Task - This option allows users to delete and edit the items stored in that mail folder. To allow a shared user to edit an item, you'll need to give that user Delete Message/Event/Contact/Task permission.

   Administer Preferences/Event/Contact/Task - This option gives users access to the Manage this folder page for that folder, allowing them to change that folder's settings.

   
   
4. Once you have finished granting access rights, click the Set Permissions button. An additional field appears, enabling you to set permissions for additional users.
5. Repeat steps 2 – 4 for each user.

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1. Click the Options link, located in the top-right of the page.
2. In the WebMail Options page, click Sharing.
3. Enter the folder's Short Name and its Full Name in the respective fields. The Short Name, which you specify, is the name that appears in your folder list. The Full Name is the username followed by the folder name.  For example:
   

   User on the same domain:
   Short folder name: John's Inbox
   Full folder name: ~johnsmith/inbox
   

   User on a different domain:
   

   Short folder name: John's Inbox
   

   Full folder name: ~johnsmith@differentdomain.com/inbox
   

   Note: You must include the "~" before the full folder name.

   Click the Access button.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click the Auto-Reply and Mail Redirection link.
3. Click the Activate Auto-Reply checkbox .
4. Type your reply message in the box provided.
5. To ensure that people receive your auto-reply message, click the Refresh Auto-Reply button each time you activate it. If you do not refresh and the person sending you a message has received an auto-reply from you previously, they will not receive your new auto-reply.
6. Click the Save button to accept the new information.

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1. Click the Options link, located at the top-right of the page. The WebMail Options page opens.
2. Click the Auto-Reply and Mail Redirection link. Scroll down to the Activate Mail Redirection section.
3. Click the Activate Mail Redirection checkbox .
4. Enter a full email address in the Redirect all e-mail to box.
5. To enter more than one recipient, separate each address with a comma (,).  For example:
   address1@sampledomain.com, address2@sampledomain.com
6. Choose the redirection option that you want to activate:
   
   

   Keep a copy of the redirected message: Check this option if you want to save a copy of the redirected message after it has been sent.
   
   

   Do not redirect automatic messages: Check this option if you do not want automatic messages to be redirected. Examples would include system generated automated reply messages.
   
   

   Preserve To/CC fields in redirected messages: Check this option if you want to keep the original To/CC email addresses once the message has been redirected. If this option is not checked, the sender address will read that the message was sent by the sender on behalf of the original sender.

   
   
7. Click the Save Changes button.

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Creating a new rule

1. Click the Options link, located in the top-right of the page.
2. Click Mail Rules.
3. Click Create New Rule, located in the top-right of the page.
4. Enter the rule name in the first textbox.
5. Define the criteria and subsequent actions to be performed for the rule by selecting/specifying the following:

   a. For conditions being met, select Any or All from the drop down list. Any means that only one of the conditions you have specified needs to be met for the subsequent action(s) to occur. Whereas, All means that every condition that you have specified must be met before the subsequent action(s) can be taken.

   b. To define the first criterion for the condition, choose an option from the drop-down list, (e.g. From, To, Subject, etc.). This is the field upon which you want to base filtering.

   To define multiple criteria: click Save Rule after you have defined the first criterion. Once you have saved the rule, a new space appears.

   c. To define the second criterion, choose a statement from the drop-down list, e.g. Begins With. This is the condition statement.

   d. To define the third criterion, enter the text for which you want to search. This corresponds with the field that you defined in the first criterion (i.e. From, To, Subject, etc.).

6. To specify which action to perform once the criteria has been met, click the appropriate checkbox . You can choose one or more from the following:
   
   

   Copy Message to You can have the message copied to whichever folder you want by selecting a folder from the drop-down list.
   
   

   Forward Message to This option forwards the message to the specified address(s), changing the From address to that address.
   
   

   Redirect Message to This option redirects the message to the specified address(s) and changes the From address to indicate that the message was sent by the sender on behalf of the original sender.
   
   

   Mirror Message to This option redirects the message to the specified address(s) and retains the original message headers (e.g. To/CC fields).
   
   

   Reply to sender with Enter the text response that you would like to have sent as an auto-reply to the sender of a message.
   
   

   Reply to all with Enter the text response that you would like to have sent as an auto-reply to all the people listed in the message.
   
   

   Delete message If this is selected, the message will be deleted.

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1. Click the Options link, then click Mail Rules.
2. Click and beside that rule to change its priority.

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1. Click the Options link, then click Mail Rules. If you have created rules, those rules are listed.
2. Click the Enable or the Disable button beside the rule that you want to activate/deactivate. If the rule is active, only the Disable button is available. Conversely, if the rule has been disabled, only the Enable button is available.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click General Settings.
3. From the Preferred Character Set drop down list, choose the text encoding type.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click the General Settings link.
3. From the On Logout delete items in Trash after drop-down list, choose the length of time that you want to keep messages. Messages older than the specified length of time are deleted when you log-out of the system. If Disabled is selected, messages will never be deleted.
4. Click the Save button.

1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click General Settings.
3. From the Trash Management Preferences drop-down list, choose an option:
   
   

   default(Move To Trash) Deleted messages are moved to the Trash Can folder where they can be viewed or moved to another folder. Messages in the Trash Can folder will be deleted when you log-out of WebMail after 92 days, or whatever time interval you specified.
   
   

   Mark (recommended for IMAP users) Deleted messages remain in your Inbox, but are marked for deletion by a icon. You can then choose to undelete the message, or to purge it. Purging a message permanently deletes it so that it cannot be retrieved.  See Deleting messages.
   
   This option is especially useful for IMAP users as it will allow messages that have been deleted in the email client to be marked as deleted in WebMail. If Mark is not selected, IMAP users will see messages in the message folder that have been deleted in the email client; however, they won't be able to open the message.
   
   

   Immediately Messages are deleted immediately; they are not sent to the Trash Can folder, and they cannot be retrieved.

4. Click Save.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click General Settings.
3. From the Time Zone drop down list, choose your time zone.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click Remote POP.
3. Enter the following information to specify a POP server.
   
   

   Check Every Tell the system how often to check the remote server for mail by choosing a value from the drop-down list.  To disable checking for mail, you must first create the Remote POP account and then the Disable option will appear in the Check Every drop-down list.

   Mailbox Name - Specify the name of the email account from which you want to retrieve messages, for example: jsmith@sampledomain.com.

   Password - Enter the password associated with the specified email account.

   POP3 Server - Specify the exact name of the remote server, not just the generic domain name. You should contact the host of the remote server directly to obtain this information.

   Leave - Select this option to leave messages on the remote server instead of deleting them. If selected, the system will retain a unique identifier for the retrieved messages. By referencing the unique identifier, duplicate messages will not be retrieved the next time this remote account is checked.
   Note: In order to use this option, you must verify that the remote POP server supports unique identifiers.
   

   APOP - Authenticated Post Office Protocol. Select this option to use the secure APOP method for authentication when connecting to the remote server. This will only work if the option is selected, enabled, and if the remote server has APOP capability.

   Last Checked - This displays the date and time that the remote server was last checked for messages.

   
   
   
4. Click the Save button to accept the new information.

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To log-in to WebMail, you need a valid username and password.  Your username is the one that you specified when you purchased the email account.

1. Enter your username in the Mailbox Name field.
   If you are accessing your email from the mail.company.com web address, simply enter your mailbox name. For example, if your email address is jsmith@company.com, your mailbox name is jsmith. If you are not accessing email from mail.company.com, then you must enter your entire email address as the mailbox name (e.g., jsmith@company.com).
   
2. Enter the associated password in the Password field. To help keep your password confidential, asterisks (****) appear in this field as you type. Passwords are case-sensitive.
3. To save your mailbox name, click the Remember my Mailbox Name checkbox . The next time you log-in to WebMail, your username will already be entered in the Mailbox Name field.
4. Click the Login button to proceed to the WebMail system.

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1. Click the Spam Quarantine link to open the Spam Quarantine.
2. Use the Please email me a summary report every drop-down list to specify the report interval.  By default, the Spam Quarantine Report will be emailed to you daily.  Click the Update button.  
3. Use the Include the following items in the report drop-down list to choose the information to include in the report.
   
   

   All Quarantined Items:

   Lists all messages in the Spam Quarantine.

   New Items since last report:

   Shows only new messages that were quarantined since the last report was sent.

   
   Click the Update button.

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1. Click the Allow/Deny Sender List button.
2. Add people to your Allow List.
   
   To add one person: type their full email address (e.g. johnsmith@sampledomain.com), or domain (e.g. sampledomain.com), in the Add Entry field in the Allow List section.   Click the Add button. Repeat for each person you want to add.
   
   To add a list of people: using a text editor application such as Notepad, create a list of the email addresses and domains to allow, with one entry on each line.  Save it as a .txt (Text) file.   In the Allow List section, click the Browse button, locate and double-click the .txt file, then click the Upload File button.
   
   To allow a sender whose message has been quarantined: from the Spam Quarantine page, select or open the message from the sender that you want to allow. Click the Always Allow button, located at the bottom of the page. The message is moved to your Inbox, and future messages from that sender will also go to your Inbox.

1. Click the Allow/Deny Sender List button.
2. Add people to your Deny List.
   
   To add one person: type their full email address (e.g. johnsmith@sampledomain.com), or domain (e.g. sampledomain.com), in the Add Entry field in the Deny List section.   Click the Add button. Repeat for each person you want to add.
   
   To add a list of people: using a text editor application such as Notepad, create a list of the email addresses and domains to deny, with one entry on each line.  Save it as a .txt (Text) file.   In the Deny List section, click the Browse button, locate and double-click the .txt file, then click the Upload File button.
   
   To deny a sender whose message has been quarantined: from the Spam Quarantine page, select or open the message from the sender that you want to deny. Click the Always Deny button, located at the bottom of the page. The message is removed from the Quarantine.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click Password Management.
3. In the Password Modification section, enter your existing password in the Current Password field.
4. Enter your new password in the New Password field, and again in the Confirm New Password field.
5. Click the Save Changes button to have the new password take effect.

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1. Click the Options link, located in the top-right of the page. The WebMail Options page opens.
2. Click the Password Management link.
3. In the Forgotten Password Recovery section, enter your current password in the Current Password field.
4. Enter the email address to which you want your password sent in the E-Mail Lost Password to field.
5. Click Save Changes to have the new settings take effect.

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1. From the login page, click the Forgot your Password? link. The Retrieve Lost Password page opens.
2. In the Mailbox Name field, enter your WebMail email address; that would be the address associated with the password you've forgotten.
3. Click the Send Password button. Your password will be emailed to the alternate email address specified in your WebMail settings.

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